Frequently Asked Questions

What is your return policy?

All items are final sale. Due to limited quantities, we do not offer returns or exchanges.

 

When will my item ship?

In-stock items will ship within three business days. Any items with longer shipping times are described on their product pages.

 

How can I track my order?

Once your order is placed, tracking will be sent to you via email. If multiple items are purchased, they may be shipped separately.

 

Can I make an exchange?

All items are final sale. Unfortunately, we do not offer exchanges or returns, due to limited quantities.

 

What methods of payment do you accept?

We accept Visa, Mastercard, American Express, JCB, Discover and Diner’s Club credit and debit cards.

 

When will I be charged?

You will be charged upon purchase of your item(s), but it may take a day or two for your card company to process and reflect the charge.

 

Is there sales tax on my order?

Sales tax varies by state and tax will be calculated based on your purchase and location.

 

How much does shipping cost?

Shipping is calculated based on where you live and the method that you choose.

 

Where do you ship?

We ship to the Continental US, Alaska and Hawaii.

 

The item I want is sold out. Will you restock the inventory?

Sadly, no. Our merchandise is limited-edition, so purchase while you can!

 

Trouble with the website

Please contact us at EdwardsDessertsMerch@gmail.com.

 

Sizing and Care Guide

Each item has sizing and care instructions listed on the product page.

 

Wrong item received/faulty item/missing item?

Contact us at EdwardsDessertsMerch@gmail.com. Note that if multiple items are purchased, they may be shipped separately.

 

Can you gift wrap my order?

Sorry, we don't offer gift wrapping.

 

Can I buy Edwards pie here?

Not at this time. Please visit the frozen desserts aisle of your local retailer. Check out our store locator to see where to find our pies: https://www.edwardsdesserts.com/where-to-buy.htm

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